How BFSI GCCs are driving growth in India by becoming a $20-billion business

• The journey of BFSI GCCs in India has been remarkable, evolving from basic support roles to key players in the global financial ecosystem.
• A joint study by Wizmatic and EY revealed some fascinating data, as reported by the Times of India.
• Here’s a brief look at their evolution, current role, and future potential of BFSI GCCs. 

Early beginnings: From back-office to strategic hubs

BFSI GCCs in India began as back-office centers handling basic tasks like customer service and IT support, aimed at cost reduction.